Introduction

Erate is a product of Reach-U Infotech (“the Company”). Erate is a leading global marketplace for teaching/training and learning, connecting millions of students to the skills they need to succeed (“Services”).

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Services and the choices you have associated with that data.

Please read carefully before you start to use the Website. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

However, if after you opt-in, you change your mind, you may withdraw your consent for the continued collection and use of information in accordance with this policy, at anytime, by contacting us.

INFORMATION WE COLLECT

Personal Identifiable Information:

While using our Site, we may ask you to provide us with certain personal identifiable information that can be used to contact or identify you. Personal Identifiable Information may include, but is not limited to your name, username, password, email address, phone number, and date of birth ("Personal Information"). Other services, such as commerce products, may require you to provide us with a debit or credit card number, authentication information, and billing, shipping and contact details.

During the course of your interaction with our Site, you will also provide us whatever information you send through our services, such as pictures, videos, documents and comments in your memories. Please take notice that the users who view your pictures, videos and any other content, can always save that content or copy it outside the Site. Therefore, the same principle that applies to the internet at large, applies to Erate as well; Do not share content that you would not want someone to save or share.

When you contact customer support or communicate with us in any other way, we’ll collect whatever information you volunteer or that we need to resolve your question.

Usage Data:

We may collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. • We may also collect content you create on our Services, such as pictures or videos you upload on the gallery, and information about the content you create or provide, such as if the recipient has viewed the content and the metadata that is provided with the content.

Information Collected by Cookies and Other Technologies.

Like most online services and mobile applications, we may use cookies and other technologies, such as web beacons, web storage, and unique advertising identifiers, to collect information about your activity, browser, and device. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Log Information.

We also collect log information when you use our website, such as:

• details about how you’ve used our services;
• device information, such as your web browser type and language;
• access times;
• pages viewed;
• IP address;
• identifiers associated with cookies or other technologies that may uniquely identify your device or browser; and
• pages you visited before or after navigating to our website.

LEGAL BASIS FOR PROCESSING PERSONAL DATA

The Company’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. The Company may process your Personal Data because:

• We need to perform a contract with you;
• You have given us permission to do so;
• The processing is in our legitimate interests and it is not overridden by your rights;
• For payment processing purposes; and/or
• To comply with the law.

HOW WE USE THE INFORMATION

The Company uses the collected information for various purposes:

• Provide, personalize and improve our Products;
• To provide customer support;
• To notify you about changes to our Service;
• To detect, prevent and address technical issues;
• Promote safety, integrity and security by verifying accounts and activity, combat harmful conduct, detect and prevent spam and other bad experiences;
• To allow you to participate in interactive features of our Service when you choose to do so;
• To provide measurement, analytics, and other business services;
• To communicate with you by sending you marketing communications about our Products unless you have opted not to receive such information, and let you know about our policies and terms. We also use your information to respond to you when you contact us; and
• To gather analysis or valuable information so that we can improve our Service.
• To provide and improve our advertising services, ad targeting, and ad measurement both on and off our Services.

HOW THE INFORMATION ARE SHARED?

Your information is shared with other users in the following ways:

• Contents you share:
  • Information (such as name, username and email), pictures and comments shared publicly (“Public Accounts”) by you can be seen by anyone, on or off our Site, including if they don't have an account. Public information you share can also be seen, accessed, reshared or downloaded through third-party services such as search engines, APIs, and offline media such as TV, and by apps, websites and other services that integrate with our services.
  • You should consider what you choose to share publicly, because people who can see your activity on our Site can choose to share it with others on and off our Site, including people and businesses outside the audience you shared with. For example, when you share a post or send a comment on a post, anyone can download, screenshot, or reshare that content to others across or off our Site. People can also use our service to create and share content about you with the audience they choose. If you are uncomfortable with what others have shared about you on our Site, you can report the said Content by contacting our customer support.
  • When you choose to use third-party apps, websites, or other services that use, or are integrated with, our service, they can receive information about what you post or share publicly. Information collected by these third-party services is subject to their own terms and policies, not this one.

• Sharing with Third-Party Partners

  We work with third-party partners who help us provide and improve our services. We don't sell any of your information to anyone. We also impose strict restrictions on how our partners can use and disclose the data we provide. Here are the types of third parties we share information with:
  • To third party service providers with whom the the Company has a contractual agreement, which includes appropriate privacy standards and who do not retain, share, store or use personally identifiable information other than for the following purposes: (i) for the delivery of e-newsletters and related materials, (ii) to process credit card information for billing purposes, (iii) to perform functions such as data processing, database services or information technology support; and/or (iv) for marketing the Company’s products or services;
  • To third parties where the subject user consents to such collection, use or disclosure, or as required or permitted by law
  • To third parties to enforce our Site’s Terms and Conditions of Use, to protect the safety and security of visitors and our Sites, or to protect our rights, safety or property; and/or
  • As needed, if a user’s information is requested by law enforcement agencies or if we are requested to do so by law, regulation, court order, or by a government entity. Please note that some or all of the personal information that we collect may be stored or processed outside of Nigeria, data protection laws may differ from those in other jurisdiction in which you live. As a result, this information may be subject to access requests from the governments, courts, law enforcement officials and national security authorities in other jurisdictions according to the States’ laws. Subject to these laws, we will use reasonable efforts to ensure that appropriate protections are in place to maintain protections on the personal information that are equivalent to those that apply in Nigeria.
  • We disclose to third parties only as much personal information as is required to perform the task they have been retained for. We will share personal information only with those who have agreed to follow policies that share our high standards of privacy protection, in compliance with the applicable law.

  RETENTION OF DATA/INFORMATION OF USERS

  The Company will retain your Personal Data only for as long as it is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

  The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

USERS’ DATA PROTECTION RIGHTS

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:

• The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

The right to object. You have the right to object to our processing of your Personal Data.

The right of restriction. You have the right to request that we restrict the processing of your personal information.

The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine- readable and commonly used format.

The right to withdraw consent at any time where the Company relied on your consent to process your personal information.

SECURITY OF DATA/INFORMATION OF USERS

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

CHILDREN'S PRIVACY

Our Service is not for anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we shall take steps to remove that information from our server.

REFUND POLICY

Unless otherwise specified, courses, tutorials/videos created by ERATE or its users are not returnable after purchase.

A refund request is not applicable unless specified currently.

NOTIFICATION OF CHANGES TO PRIVACY POLICY

The Company reserves the right to modify or supplement this Policy at any time. All changes and revised version of the Privacy Policy shall be posted on our Site so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we may disclose it.

The Company will always seek an individual’s consent if it intends to collect, use or disclose his or her personal information for purposes other than those to which the individual has consented unless otherwise required or permitted by law.

CONTACT US

If you need further assistance, or if you would like to access or correct any personal information that we hold regarding you, please feel free to reach out to us by sending an email to info@erate.me

Please note that this Policy is with respect to the collection, use and disclosure of personal information through the Site only.